top of page

Policies Page

Cancellation Policy

Please inform us of any changes or cancellations within 24 hours of placing your order.  Cancellation requests submitted Friday through Sunday will be reviewed the following Monday.  For cancellations, please contact us at muddyzenpottery@gmail.com

Return Policy

Contact us within thirty (30) days of purchase date for confirmation of damages during shipping.  We will provide a refund or exchange at our discretion.

Customer privacy policy

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

    • Your customer account password has been reset or updated

  • You have submitted a request for information and we will communicate with you

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.  We do not store or share your personal or payment information. 

Cookies Privacy Policy

1. We use cookies and similar technologies to ensure the best user experience on our website. This policy provides detailed information about how we use cookies and how you can manage them.

2. What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us improve your experience by remembering your preferences and enabling website functionalities.

3. Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.

  • Performance Cookies: Collect information about how you use our website.

  • Functionality Cookies: Remember choices you make to improve your experience.

  • Advertising Cookies: Used to deliver advertisements more relevant to you.

4. Why We Use Cookies We use cookies to:

  • Understand how our website is used and improve its functionality.

  • Remember your preferences and provide personalized features.

  • Enhance the performance and security of our website.

5. Your Choices Regarding Cookies You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, but your access to some functionalities and areas may be restricted.

6. Changes to This Cookies Policy We may update this Cookies Policy from time to time. We encourage you to review this policy periodically to stay informed about our use of cookies.

7. Contact Us If you have any questions about our use of cookies, please contact us at muddyzenpottery@gmail.com.

bottom of page